D-C-S模型基礎上澳門基層海關人員壓力源、工作特質與工作疲勞關係之研究

Based on the D-C-S model, this study aims to explore the relationship among stress-factors, job content and work-related burnout of customs officers in Macao, as well as predictive variables of work-related burnout. Data was collected using self-reported scales from 250 customs officers in Macao. The research results show that (1)The average score for work-related burnout of customs officers in Macao is relatively high, which falls into the high-risk group. (2)The difference in demographic variables of stressors, job content and work-related burnout: the significant difference in psychological demand among different marital status sectors is that the unmarried group is higher than the married group. Comparing different groups with different education levels, those below senior high school education receive less social support in workplace than those with higher education background. (3)Work-related burnout is related to life stress and job content. According to the job content sub scale, higher psychological demand, lower job control and social support will lead to higher work-related burnout. (4)Work-related burnout can be predicated by life stress and psychological demand. The outcome of the research has proved the hypothesis of the D-C-S model and discovered the predicators of work-related burnout for better design of the working environment and raised the awareness of the workers’ health in future social policy.