標題
Title
澳門社區保姆的定位與發展
The Orientation and Development of the Macau Community Nanny Service
作者
Author
沈錦發,劉乃華,朱家偉
SHEN Ching Fa, LIU Nai Hua, CHU Chia Wei
摘要
Abstract
在社區教保機構管理中,有關澳門社區保姆服務試驗計劃失敗的主要原因,在於其定 位錯誤,即以義工服務作為推動核心,對於保姆素質無合宜監管;托育費用低、保姆奬勵金低,未能吸引有心人投入保姆工作;且宣導不力,普遍家長不清楚此項服務,導致供需失衡,發展受阻。從問卷結果而言,43.6%的家長認同及期待此計劃,可見家長對此計劃仍有需求及期待。參照台灣及英國的社區保姆服務制度,可重新擬定完善的社區保母托育及管理制度,本研究並提出多項具體建議。

The main reason for the failure of the pilot scheme for community nanny services in Macau lies in its positioning error, that is, using volunteer services as the core Abstract: The research results show that it is the incorrect positioning of the Macau Community Nanny Service Pilot Scheme that leads to its failure. The specific problems include: treating volunteer nannies as the core impulse, lacking appropriate supervision for nanny qualifications, failing to appeal to committed candidates due to the low service fee and bonus commission. Meanwhile, owing to the insufficient advocacy efforts, most customers are unfamiliar with this service, which has led to the imbalance between supply and demand thus impeding its development. The Macau Community Nanny Service program was hence reformulated properly by referring to the community nanny systems of Taiwan and England. According to the questionnaire responses, 43.6% of local residents show approval of the modified nanny service program, which implies that parent customers still have demand and expectation for this program. By reference to the community nanny service systems in Taiwan and England, this study makes tangible suggestions for the government to formulate development policies so as to improve the community education care and its management.

關鍵詞
Keywords
澳門,社區保姆服務試驗計劃,社區教保機構,經營管理
Macau, Community Nanny Service Pilot Scheme, Community education care organization, Operating and management
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