澳門莊荷職業生涯的影響因素研究

澳門博彩開放二十多年來，莊荷作為澳門博彩業中的主要勞動力構成，對澳門博彩業的發展貢獻非凡，但對其職業生涯的研究還為空白。本文對16位研究參與者進行半結構深度訪談，並使用Nvivo 12plus軟件對訪談內容進行編碼和分析。研究顯示莊荷職業生涯影響因素主要包括：疫情對莊荷職業環境產生的新變化，在環境層面對組織與個體的影響；工作特徵與組織特徵是莊荷職業生涯感知的重心；組織中的不公平感知以組織對莊荷的弱支持力度使莊荷出現消極的情緒反應、離職意向以及個體特徵的消極反應。最後本文從政府、博企及個人視角分別提出改善建議。

Over the past twenty years since the opening of the gaming industry in Macao, table game dealers have been a significant part of the workforce, contributing greatly to its development; however, research on their career development remains limited, This study conducted semi-structured in-depth interviews with 16 participants, with data coded and analyzed using Nvivo 12 Plus software. Findings reveal that the primary factors influencing dealers’ career development include changes in the working environment due to the pandemic-affecting both organizations and individuals – along with work characteristics and organizational features that shape dealers’ career perceptions. Additionally, perceived unfairness within organizations and inadequate support for dealers result in negative emotional responses, intentions to leave, and adverse reactions. The paper concludes with suggestions for improvement from the perspectives of the government, gaming operators, and individuals.