澳門特區電子政務建設：制度框架與實踐成效

Electronic government refers to the government’s use of information technology to optimize public service processes and its own organizational structure, ultimately achieving the goal of improving work efficiency and providing high-quality services. The construction of electronic government in Macao started early, in 1997, it began to improve the efficiency of internal government communication by building a government intranet. After entering the 21st century, Macao’s electronic government has progressed steadily. At the legal level, a series of laws and regulations have been passed, including the Telecommunications Framework Law, the Personal Data Protection Law, the Law to combat computer crime, and the Electronic Government Law. In terms of organizational structure, a management model has been formed with the Public Administration and Civil Service Bureau as the core and the Macao Post and Telecommunications Bureau and other departments cooperating. In terms of practical effectiveness, the introduction of cloud computing and big data technology has helped promote the development of electronic government in Macao, advancing the level of government governance, the development of the data economy, and the optimization of public services. In the future, the Macao Special Administrative Region government should actively explore the construction of a “one-stop” government website, the establishment of an electronic government performance evaluation system, and the continuous optimization of the “Macao One Account” service function.